| Telephone
Support
We
provide a 24-hour-a-day, seven-day-a-week telephone help line
staffed by our experienced programmers. Our clients appreciate
working with people who have law firm expertise and a familiarity
with a wide variety of law firms' cultures and procedures. Call
(213) 622-1600 and ask for support.
E-Mail
Support
You
may e-mail support issues to our support team at support@nelson-quillin.com.
Support via Internet Remote Access of Your Computer
We
provide instant support access by accessing your computer via
the internet. This service is provided via LogMeIn Rescue. Our
support technicians cannot access your system without your permission.
While we are accessing your computer, you can terminate the connection
at any time. All traces of the Customer Applet disappear from
the remote PC when the session is finished. To permit us to access
you computer when instructed by our technician, go to the LogMeIn
website at www.LogMeIn123.com
Regularly
Scheduled Software Enhancements
Software enhancements are
provided at least once per year. We typically have several new
releases each year. Through your participation in our software
maintenance program, you can protect your software investment
and be assured that your software will remain state of the art
to keep pace with the constantly changing demands placed on your
billing and accounting functions.
Custom
Programming
We pride ourselves on our ability to provide customized
solutions quickly for our clients as their needs arise.
Task
Based Billing Guidelines from the American Bar Association
Tymetrix Electronic
Billing
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